Changemakers: How Salesforce Is Building Belonging With Its Workers

One phone call at a time, Jacalyn Chapman is leading Salesforce’s workforce culture

CO: Before we met, I heard you were the employee “warmline” at Salesforce before the idea even existed at the company. I would love to know more — how did an engineer with such a strong technical background become Salesforce’s lead employee advocate?

I love the name Warmline — it sounds so friendly and inviting. Where did the name and idea come from?

Let’s talk about how the Warmline operates. How does a Salesforce employee start working with your team, and what are the types of issues an employee might raise?

  • Concerns with belonging
  • Support with communication and conversations
  • Assistance with career navigation
  • Building community & internal networks
  • Awareness of and connection to resources

Let’s talk about what happens when an employee, I mean client, contacts the Warmline. What can they expect to occur?

How has the Warmline been received by employees?

Wow. That is a large number of employees in a short period of time. Why do you think it is so popular?

I understand how the Warmline can help individual employees, but why is it revolutionary? How is it changing Salesforce as a company?

What advice do you have for someone who wants to push their company to create a Warmline?

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Jobs for the Future (JFF) drives transformation of the American workforce and education systems to achieve equitable economic advancement for all. www.jff.org

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JFF

Jobs for the Future (JFF) drives transformation of the American workforce and education systems to achieve equitable economic advancement for all. www.jff.org